Cancellation Policies

Facility Rental Refund/Cancellation Policy
Shelter/Meeting Space/Cottage/Climbing Wall
  • 90% refund (10% penalty) for all cancellations made 180 – 365 days prior to rental date (12-6 months).
  • 50% refund (50% penalty) for all cancellations made 31 - 179 days prior to rental date (within 6 months to 1 month).
  • 10% refund (90% penalty) for all cancellations made 1 - 30 days prior to rental date (within 1 month of date).
  • 10% fee for all rental reschedules made 1 - 30 days prior to rental date (within 1 month of date).
Group Program Services Cancellation Policy
With Shelter Rental
  • Cancellations made within 7 days of the event will forfeit the 50% deposit.
  • Cancellations made before 7 days will receive a refund less 10% of the total charges.
  • If your shelter was booked outside of the 12 month in advance period with group services, the shelter will be cancelled upon cancellation of the group services.
Luau Landing Cancellation Policy
  • Cancellations made within 7 days of the event will forfeit the 50% deposit.
  • Cancellations made before 7 days will receive a refund less 10% of the total charges.
Waterpark Birthday Party Cancellation Policy
  • All cancellations must be made at least 4 days in advance with $10 processing fee. 
  • Within 4 days, $25 cancellation fee. No refunds unless all tickets are returned.